Cancellation and refund policy

    Once a property booking is confirmed by the host, the following cancellation and refund rules apply to renters:

    1. All confirmed bookings adhere to Studio Fleet’s Grace Period policy, which allows a full refund for bookings cancelled within 24 hours of confirmation with the exception of bookings that were confirmed within 48 hours of the start time.
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    2. If you cancel outside of 48 hours from the start of the booking, you will receive a 50% refund.
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    3. Cancellations within 48 hours of the start time are non-refundable.
    ​The host is entitled to a portion of their payout depending on when the renter cancels the booking.
    In all cancellations, Studio Fleet retains its standard fees.
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    All of this is outlined in the table as follows:
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    Cancellation Date Renter Refund
    Within 24 hours of booking (booking payment) and more than 48 hours before the start of the shoot/event 100%
    Within 24 hours of booking (booking payment), but less than 48 hours before the start of the shoot/event No refund of location fee, but all additional fees (e.g. cleaning fee, site rep fee, if the booking has any) are refunded in full
    More than 48 hours before the start of the shoot/event 50% of location fee and 100% of additional fees are refunded.The processing fee is not refunded.
    Less than 48 hours before the start of the shoot/event No refund of location fee, but all additional fees (e.g. cleaning fee, site rep fee, if the booking has any) are refunded in full. The processing fee is not refunded.


    Please pay attention: add-ons are not equal to the additional fees. Add-ons abide by the same cancellation terms as the location fee. If a booking is cancelled outside of the 24-hour grace period, but more than 48 hours before the start of the booking, 50% of the add-ons fee is refunded. If a booking is cancelled less than 48 hours before the start of the booking, the add-ons fee is non refundable.

    If you wish to cancel, reach out to us at info.studiofleet@gmail.com with your name and the date of your booking and we will effectuate the cancellation per our cancellation guidelines.
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    Refunds to renters will only apply when a cancellation has been made. Please pay careful attention to the cancellation policy before completing a booking request so you are aware of the refunds eligible in the event of a cancellation.
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    It can take up to 6-10 business days for a refund to reach the renter’s bank account.

    For full details on our cancellation policy, including details related to host-initiated cancellations, please familiarize yourself with our latest Terms of Service.